F . A . Q



When will my order arrive?

Processing time: 2-3 working days.

Carrier: Royal Mail. All deliveries are shipped standard 1st Class. Normally next day delivery.

Commissions: Custom artworks have limited availability as they are handmade one of a kind artworks therefore take longer than other products.
When ordering your artwork you can select an available delivery date when you click “Add to Cart”.

What countries do you ship to?

  • UK

  • Europe

  • USA

  • *If your country is not listed please get in touch for a quote!

Are there extra charges for international shipping?

Yes, extra charges will be added on at the checkout page once you select your country.

desk mess .JPG


Returns or exchanges are not offered.
However, if an order has arrived damaged or is lost please get in contact! Email me at hello@hannahcromwell.com if you have any issues with your order.


How do I contact you?

You can either email me at hello@hannahcromwell.com or contact me through the contact form here→

What do you use to make your art?

  • Watercolour paints

  • Coloured pencils

  • Black Fine liner pens

  • Windsor and Newton White ink

  • 300g Watercolour paper

I currently use Prima marketing Watercolour paints, Prisma Colour Premier coloured pencils and Uni Pin Fine liners normally in 0.05 and 0.1.

What sketchbook do you use?

My Grey sketchbook is from Paperchase!

What camera do you use for photos?

Cannon 77D and the iPhone 8 plus.

If there’s something else you’d like to ask you can ask me on my Instagram @hannahcromwell!